Widget insights

Insights on a widget show how it’s being used and let people with edit access read the questions visitors have asked. Because widget visitors are members of the public, switching this on is a decision about their data rather than your colleagues’.

What widget insights show

Message and conversation volume for the widget, and — once switched on — the full text of visitor questions and the widget’s answers.

Only real visitor conversations count. Test chats from the preview in the widget’s settings are left out, and are deleted after a day.

Switching insights on

A Space admin or editor with access to the widget can enable insights for it, the same way insights are enabled on an ordinary assistant.

Exploring visitor conversations

Once enabled, browse every conversation visitors have had with the widget in the selected time period, rather than only aggregate counts.

Organization-wide widget reporting

Beyond a single widget’s own insights, organization-level Activity reporting includes widget metrics too — active widgets, conversation volume, and the widgets seeing the most use or the fastest growth. See Activity.

Widgets and cost

A widget’s conversations consume credits the way any other use of Intric does, and the cost goes to a billing group. A new widget is billed to its creator’s group. An admin can move it to another group, and that group’s spending limits then apply to the widget. To give a widget a budget of its own, put it in a billing group of its own. See Billing groups.

Privacy considerations

A widget’s visitors are members of the public, not your organization’s own users. Weigh what you enable insights on accordingly — a visitor never consented to your organization the way an employee did, and their conversation may still contain content worth treating carefully.