Web Search

Transparency is central to us at Intric. When you use the Web Search tool, specific processes are in place to retrieve current information from the internet securely and with clear control over what data is shared with external services.

The process from your question to a finished answer occurs through interaction between the Intric platform, the language model selected for the assistant, and our European sub-processor LinkUp, which performs the actual web search.

Step-by-step: How your data is handled

All transfers between Intric and its sub-processors occur over secure, encrypted connections.

1User interacts with Intric in the browser2Intric calls the assistant’s selected language model3Intric calls the Web Search tool (LinkUp)4Web Search tool (LinkUp)5Intric forwards to the LLM6Response to Intric7User sees the response in the browser

1 / 7User interacts with Intric in the browser

User

Intric

LLM

LinkUp

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Step 1 — User interacts with Intric in the browser

The user writes a message to an assistant (input in the prompt).

Data sent to Intric’s server:

• The user’s message
• Chat history
• Any attached files

Example: “Summarize the government’s priorities”.

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Data sharing and privacy

To protect your and your organization’s privacy, we apply the principle of data minimization. This means the sub-processor only gets access to the content absolutely necessary to perform the task — no user identity ever leaves your infrastructure.

LinkUp acts as a sub-processor to perform the web search. LinkUp is a French company with servers in Europe. In our DPA with LinkUp, we have strict zero data retention clauses: processing is in line with a model where search inputs and results are not retained in persistent storage on LinkUp’s side for that request once the result is returned. The sub-processor is also not permitted to use the information to train AI models.

In the table below, you can see exactly what data is sent to the sub-processor and what does not leave Intric’s servers.

Sent to LinkUp	Not sent to LinkUp
The specific search query generated by the AI model (e.g. Government priorities).	Personal data about the user in Intric interacting with the assistant, provided it does not appear in the message to the assistant: Name Email IP address Organization affiliation Your original prompt in full Your chat history Attached files

Data retention and deletion

Conversation history where Web Search has been used follows the same deletion rules as other assistants.

Data retention policy

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Administrators can monitor how the service is used via the audit log where enabled.

Audit log

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