Data Flows · 5 min read
Assistant
How your request is handled, how your data is protected, and what information is shared with the LLM provider when you ask a question.
Transparency is central to us at Intric. When you interact with an assistant in our platform, specific processes are in place to ensure your privacy and data sovereignty.
The process from your question to a finished answer occurs through a secure interaction between the Intric platform (where your data is managed) and the LLM provider you have selected (e.g. Berget or Airon).
Step-by-step: How your data is handled
Section titled “Step-by-step: How your data is handled”All transfers between Intric and its sub-processors occur over secure, encrypted connections.
Step 1 — User interacts with Intric in the browser
The user writes a message to an assistant (input in the prompt).
Data sent to Intric’s server:
- The user’s message
- Chat history
- Any attached files
Data sharing and privacy
Section titled “Data sharing and privacy”To protect your and your organization’s privacy, we apply the principle of data minimization. This means the sub-processor only gets access to the content absolutely necessary to perform the task — no user identity ever leaves your infrastructure.
We have strict zero data retention clauses in all our contracts with language model sub-processors. This guarantees that your prompts and the generated responses are never saved by the provider after the response is returned, nor is the information used to train their AI models.
In the table below, you can see exactly what data is sent to the sub-processor and what does not leave Intric’s servers.
| Sent to the language model | Not sent to the language model |
|---|---|
|
|
Data retention and deletion
Section titled “Data retention and deletion”History of the user’s interactions with assistants in Intric is managed in two different places depending on the type of assistant:
- Personal assistant is configured by Admin for the entire organization
- Assistants in Spaces are configured by Creator per assistant
Metadata about how users interact with assistants is stored for a longer period and is available to administrators.