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Using AI Safely and Responsibly

A practical guide for civil servants and public sector employees: when and how to use AI assistants with personal data, security classifications, GDPR principles, and what requires extra steps.

Welcome to the course on using AI safely and responsibly at work!

What this course gives you

Section titled “What this course gives you”
  • Clarity on a question that worries a lot of people: can I actually put personal data into an AI assistant?
  • A practical understanding of the few things you genuinely can’t do — and why
  • Confidence when colleagues ask you whether what you’re doing is OK
  • A clear picture of when your organization needs to take specific formal steps — and when it doesn’t

Who is this course for?

Section titled “Who is this course for?”

Anyone who uses Intric as part of their work, particularly in roles where you regularly handle personal information — case management, HR, social services, planning, healthcare support, and similar. You don’t need to be a lawyer or a data protection expert. We’ll explain what matters in plain language.

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We recommend going through the sections in order.

All of Using AI Safely and Responsibly

Can I use personal data in an assistant?

Yes — but three things must be in order. This section explains the framework and why your organization's own policies come first.

Which assistants can handle personal data?

Security classifications signal what kind of data an assistant is approved to process. Know how to read them — and what to do when you're not sure.

Key principles

Even with the right assistant, four principles should guide how you work: data minimization, purpose limitation, verifying AI output, and transparency.

Things you can't do right away

Some AI uses with personal data are restricted regardless of which assistant you use. Fully automated decisions and special category data both require extra steps.