Roles and responsibilities

A successful Intric implementation depends on having the right people in the right roles. This article explains the platform roles, organizational stakeholders, and best practices for structuring your team during the onboarding process.

Overview

Your Intric onboarding involves both platform roles (technical permissions within Intric) and organizational roles (how the initiative is anchored in your organization). Understanding both dimensions ensures smooth adoption and long-term success.

Platform Roles and Permissions

Intric has three core platform roles, each with specific permissions:

Role	Key Permissions	Responsibilities	Who Should Have This Role
Admin	Full platform oversight; user management; security settings; configure security classifications; manage AI model access; manage spaces and organizational structure	Oversee all aspects of the Intric environment and ensure proper configuration	A small, agile group—typically around three people—to drive the initial implementation
Creator	Build assistants; manage knowledge bases; create and share AI assistants; manage documents and integrations	Develop assistants that create value for themselves and colleagues	Individuals with good knowledge of their specific operations and a curious interest in AI. No technical background required
User	Access assistants; interact with AI tools; provide feedback	Use the platform to get work done and provide feedback on assistant effectiveness	End users across the organization who benefit from assistants created by others

Best practice: Maintain a small, agile admin group—typically around three people—to drive the initial implementation.

Project Participants and Stakeholders

Understanding who is actively involved in the project versus who needs to be kept informed is crucial for successful implementation.

Project Participants

These individuals are actively involved in building and implementing Intric:

Role	Description
Project Leader	Leads the implementation project and coordinates activities
Admins in Intric	Manage the platform, configure settings, and support users
AI Ambassadors	Build assistants and drive adoption within their areas
IT	Provide technical support and integration assistance
Information Security / Legal	Ensure compliance and approve security classifications

Stakeholders

These individuals need to be informed and engaged but are not directly involved in day-to-day project work:

Role	Description
Project Sponsor	Provides strategic direction and secures organizational mandate
Management/Leadership	Needs to be kept informed and ensures resources are available
Employees	End users who will benefit from and use the assistants
Customers (or Inhabitants)	External stakeholders who may be impacted by improved services

Important distinction: Project participants actively do the work of implementing Intric, while stakeholders need to be kept informed to ensure the initiative has support and mandate.

Keeping Stakeholders Informed

While stakeholders like management and leadership may not build assistants or participate in day-to-day project work, they play a vital role in ensuring success:

Management and Leadership:

• Provide strategic direction and mandate for the initiative
• Need to be kept informed about progress through regular updates
• Ensure the initiative has necessary resources and budget
• Support organizational change and remove barriers

Why this matters: A management team that’s informed and aligned will ensure the initiative has the mandate it needs, even if they don’t directly participate in building assistants. Regular communication prevents surprises and maintains support throughout the onboarding journey.

AI Ambassadors: The Engine of Adoption

AI Ambassadors are key individuals who bridge technology and operations—they build assistants, drive adoption within their areas, and share knowledge across the organization. No technical background is required; success comes from operational knowledge, curiosity about AI, and willingness to learn and teach others.

For a full overview of the role, responsibilities, and how to get involved, see The AI Ambassador.

Best Practices for Organizing Your Team

Small Admin Group

Keep your admin group small and focused:

• Typically 3 people for most organizations
• Educate them thoroughly first
• They become your internal experts
• Can support creators and users

Your Role as Project Participant

If you’re part of the onboarding project, you can expect:

During Phase 1 (Implementation)

• Participate in kick-off meeting
• Complete security classification setup (if relevant to your role)
• Attend admin or creator training
• Begin building or testing first assistants

During Phase 2 (Discovery)

• Join AI Labs or workshops
• Build and test assistants for your area
• Share learnings with colleagues
• Gradually scale usage across your team